If you have any problem with your order in imoostore, please feel free to contact support@imoostore.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your c...

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by Paypal, ref...

If you are not satisfied with your imoo product(s) for any reason, you may request a return within 15 calendar days of delivery. To do so, please submit a support ticket requesting the return or replacement. Once your package is received and checked to verify that the warranty is still valid, we...

Partial Refund Policy All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deem...

The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we strongly suggest for you to only root or unlock the bootloader of your imoo device if you are confident in your understanding of the risks involved. By accessing resources regularly ...

Unfortunately, we do not sell specific parts.

Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardware changes to your device.

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival...

Before we take you through the refund process, we would first like to apologize for the mishap and inconvenience. Return/Replacement Process: 1. Provide clear pictures of the entire parcel: packaging box and phone device box. 2. Submit an application under the "order detail" page and follow th...