What should I do if I received a broken phone?
Before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.
1. Provide clear pictures of the entire parcel: packaging box and phone device box.
2. Submit an application under the "order detail" page and follow the steps choosing the service type and filling the detail then submit.
3. After submitting successfully, you need to ship out the broken device. Our after-sale agents will continue the process while you wait for the feedback.
Will rooting or unlocking the bootloader void my warranty?
The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we st...Learn more
Can I purchase specific parts for my device?
Unfortunately, we do not sell specific parts.Learn more
Can I purchase add-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardw...Learn more
If I return my device, do I have to pay for shipping?
In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not nee...Learn more