After-Sales & Warranty
Get to know your device with guides, shopping support, and more.
order refund return download app

If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.

Reading next

What should I do if I received a broken phone?

Aug 21, 2020

Can I purchase add-ons during the repair process?

Aug 21, 2020
Faq / After-Sales & Warranty / If I return my device, do I have to pay for shipping?

If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.
Related articles
Will rooting or unlocking the bootloader void my warranty?
The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we strongly suggest for you to only root or unlock the bootloader of your imoo device if you are confident in your understanding of the risks involved. By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting/unlocking.
Learn more  chevron-right
Can I purchase specific parts for my device?
Unfortunately, we do not sell specific parts.
Learn more  chevron-right
Can I purchase add-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardware changes to your device.
Learn more  chevron-right
What should I do if I received a broken phone?

Before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.

Return/Replacement Process:

1. Provide clear pictures of the entire parcel: packaging box and phone device box.

2. Submit an application under the "order detail" page and follow the steps choosing the service type and filling the detail then submit.

3. After submitting successfully, you need to ship out the broken device. Our after-sale agents will continue the process while you wait for the feedback.

Learn more  chevron-right