Order & Shipping

How do I cancel my order?

You may contact our customer service via support@imoostore.com to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible and you may refuse the pa...

Can I modify my invoice?

Please contact our support team at support@imoostore.com for any question/problem for the order.

When I click “Add To Cart”, the site shows an error. What can I do?

This may happen when the product is in stock while browsing, but the product is out of stock when you click the button. You can try again when it is in stock.

Why couldn’t I use my address when placing an order?

Please make sure you have chosen the correct region before you place the order. You can check your region in the footer of our website and select the country with which your address is associated.

How is stock reserved?

To maximise the battery performance

What should I do if I received wrong or missing merchandise?

If you received wrong or missing merchandise please contact our customer support via support@imoostore.com with photo evidence of your claim. We will process your claim within 5 business days.