Order & Shipping

Where do you deliver?

We only delivery to the countries listed below:  imoo Europe Store (eu.imoostore.com) Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Ge...

Why are shipping fee different in different countries?

The shipping fee is depending on your receipt address. If the delivery address is a remote area, the actual cost may be higher than usual.

What should I do if my parcel is lost?

If you feel that your parcel is lost or missing, please contact support@imoostore.com. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant informa...

What shipping method do you offer?

We offer two delivery options for you to choose at checkout: Standard and Priority. The listed delivery options and estimated delivery date can vary depending on a variety of factors including pack...

Do I need to pay customs or import charges for my order?

The store offers customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on your behalf. If your order is been delivered to a country outside our s...

Why does the item disappear in my cart when I am about to check out?

If the product runs out of stock between adding it to the cart and checking out, that item will not appear on the order page.