Order & Shipping

Get to know your device with guides, shopping support, and more.

What should I do if I received wrong or missing merchandise?

If you received wrong or missing merchandise please contact our customer support via support@imoostore.com with photo evidence of your claim. We will process your claim within 5 business days.

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When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated r...

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What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via pr...

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What should I do if my parcel was been returned to the warehouse?

Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to yo...

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Can I redirect my order to a different address if my order has already shipped?

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the...

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