Order & Shipping

What should I do if my parcel was damaged upon delivery?

If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact support@imoostore.com as soon as possible. Be sure to to include pic...

What should I do if my tracking has not been updated for an extended period of time?

If you notice that your tracking number has not been updated for an extended period of time please contact support@imoostore.com. Once we obtain all of the relevant information it will take 5 busin...

How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel. You may track your order by visiting...

Where will the order be shipped from?

We will ship your order from our nearest warehouse in Europe and HongKong (China).

When will I receive my order?

Delivering and processing times depend on the delivery method available in your region: Standard Delivery (2 business days processing time + 3–5 business days delivery); (Subject to stock availab...

Why is my shipping fee more expensive compared to others?

Exact delivery cost is determined at the time of checkout and is based on operating costs, taxes, number of items, weight and volume of all the items in your cart. It is our goal to set the lowest ...