Order & Shipping

Get to know your device with guides, shopping support, and more.

What should I do if my tracking has not been updated for an extended period of time?

If you notice that your tracking number has not been updated for an extended period of time please contact support@imoostore.com. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.

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When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated r...

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What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via pr...

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What should I do if my parcel was been returned to the warehouse?

Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to yo...

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Can I redirect my order to a different address if my order has already shipped?

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the...

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