Order & Shipping

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What should I do if my parcel was damaged upon delivery?

If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact support@imoostore.com as soon as possible. Be sure to to include pictures of the damage. Once we obtain all of the relevant information, it will usually take 5 business days to process.

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When will my pre-order ship?

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What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via pr...

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What should I do if my parcel was been returned to the warehouse?

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Can I redirect my order to a different address if my order has already shipped?

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the...

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