Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped.
What is the difference between Priority shipping service and Standard shipping service?
Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via priority it will take 1 – 3 business days to arrive. Standard shipping is more economically friendly and will take up to 3 – 5 business days to arrive. We strongly suggest priority s...
What should I do if my parcel was been returned to the warehouse?
Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to your original account used to checkout when we received the returned parcel, Please feel free to contact us via support@imoostore.com if you have any problem.
Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.
What should I verify before I sign for the parcel?
Please confirm the tracking information is correct and that the outer packaging is intact before signing. Secondly, please open your parcel in front of the courier to confirm the contents and packing list is correct. If there are any issues, please contact our Customer Support via support@imoosto...
Do I need to pay customs or import charges for my order?
The Store offers customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on your behalf for EU countries. If your order is been delivered to a country outside Europe Union, you may subject to import duties and taxes which are levied once the packa...
What should I do if my parcel was damaged upon delivery?
If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact support@imoostore.com as soon as possible. Be sure to to include pictures of the damage. Once we obtain all of the relevant information, it will usually take 5 business...
What should I do if my tracking has not been updated for an extended period of time?
If you notice that your tracking number has not been updated for an extended period of time please contact support@imoostore.com. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit numeric code located on the front of the card. This code is often used for verification purposes, espe...
There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) Incorrect card details provided during payment. Here are some things to try: 1) Make sure that your debit/credit card details are correct when making a purchase; 2) Try to use an alt...
Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquiries, please contact your issuing bank for more information.
How come my credit card payment isn't going through?
Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPa...
If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Cr...
Does imoostore collects and stores my credit card details?
Rest assured that we do not collect or store your credit card details. All payments are handled by either PayPal or Qandle Limited, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to PayPal / Qandle Limited's secure site. Your cr...
