Payment
Get to know your device with guides, shopping support, and more.
order refund return download app

What should I do if I get a payment error?

If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal's phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: https://www.paypal.com/gb/selfhelp/home

Reading next

How come my credit card payment isn't going through?

Aug 21, 2020
Faq / Payment / What should I do if I get a payment error?

What should I do if I get a payment error?

If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal's phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: https://www.paypal.com/gb/selfhelp/home
Related articles
What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
Learn more  chevron-right
How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com
Learn more  chevron-right
When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.
Learn more  chevron-right
What is a CVV number and where can I find it?
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit numeric code located on the front of the card. This code is often used for verification purposes, especially for online purchases to prevent fraud. Providing the CVV number implies that the person placing the order has physical possession of the card.
Learn more  chevron-right