Do I need to pay customs or import charges for my order?
The store offers customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on your behalf. If your order is been delivered to a country outside our shipping regions, you may subject to import duties and taxes which are levied once the package reache...
You may contact our customer service via support@imoostore.com to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received the returned parcel.
When I click “Add To Cart”, the site shows an error. What can I do?
This may happen when the product is in stock while browsing, but the product is out of stock when you click the button. You can try again when it is in stock.
Why couldn’t I use my address when placing an order?
Please make sure you have chosen the correct region before you place the order. You can check your region in the footer of our website and select the country with which your address is associated.
When you click “Checkout”, the items in your cart will be reserved for you. Please note that the order must be paid within 3 hours. Adding a product to your cart does not reserve the item for you.
What should I do if I received wrong or missing merchandise?
If you received wrong or missing merchandise please contact our customer support via support@imoostore.com with photo evidence of your claim. We will process your claim within 5 business days.
