1. Make sure the network is normal. Note whether the APP download fails or the APP installation fails. 2. If the download fails, try changing the network. 3. If the installation fails, uninstall the old version before updating to the new one.
imoo Watch Phone APP can’t be installed on Android phones.
1. Before installing the new version, try uninstalling the old version.2. In Security Settings on your phone, enable "Install from Unknown Source".3. Make sure the phone is up to date; the watch supports Android version 4.0 or above.
Payment is required for downloading imoo Watch Phone APP on iPhones.
1. There is no charge for downloading our APP. Click “Continue” and select "None" when choosing the bank card.2. After changing the payment method in the APP Store, you need to log in with your Apple ID for verification to use the Apple Store.3. Check if you have used paid services but haven’t pa...
How do I download and install imoo Watch Phone APP?
1. Download imoo APP from Google Play or App Store by searching "imoo Watch Phone".2. Download imoo APP from imoostore.com.3. Scan the QR code in the product package to download the APP.
The new user has sent a binding application to the administrator, but the administrator has not received the application.
1. Confirm that the account belongs to the administrator. Only the administrator can receive the application message.2. The administrator can enter the contact interface in the mobile APP and refresh to see if there is any application for binding.
How do I unbind the phone from imoo Watch Phone if the administrator loses his/her phone?
1. Install the APP on another phone and log in with the account you registered before. 2. If the watch is bound to other family members, choose “Forget Password” in the APP login interface, then retrieve the password with the help of family members. After a new password is set, your account will ...
I didn't receive a verification code during registration on imoo Watch Phone APP.
1. Check whether your phone enables spam SMS blocking; if so, disable it and try again.2. Check whether your phone has downloaded an SMS blocker; if so, uninstall the blocker and try again.3. Restart your phone or log in on another phone and try again.4. Check whether the phone charge of the SIM ...
imoo Watch Phone APP doesn't work. It closes as soon as I click on it.
1. An Android APP is installed on the iPhone. 2. Uninstall the APP; download and install it again from the Apple Store.3. On a bad network, the APP may quit unexpectedly due to network timeout. Please make sure the netwok environment is good before opening the APP.
When I log in, it shows "imoo Watch Phone is not responding. Do you want to close it?"
1. Maybe there is insufficient memory on your phone; delete some APPs and then check whether you can log in normally. 2. Long press “Home” on your phone, clear the watch phone APP and other APPs running in the background, then open the APP again. 3. Restart your phone.
Enter “More”, find and enter the Minichat APP, long press “Hold to Talk" in the Minichat interface to start recording and release it to upload a voice message. When an unread voice message is displayed on the screen, click it to play it.
I don't receive Minichat messages until I click on imoo Watch Phone APP/There is no tone when receiving Minichat messages.
1. Enter Settings – Notification Center on your phone; enable access to the watch phone. 3. Enter Settings – App Management – Watch Phone on your phone; click Lock (little green lock).3. Enter Security Center – Privacy – Autostarts; enable the watch phone.4. Enter Security Center/all kinds of mob...
1. Check whether the SIM card has data. Is the symbol "G" in the status bar displayed normally on the main interface of the watch? If not, please solve network problems first.2. After setting timed on/off, click “Back” on the APP setting interface to save it. The setting is successful only when t...
Rejection of calls from strangers is ineffective on imoo Watch Phone.
1. Determine whether the SIM card has data by checking whether Minichat and the positioning function is normal.2. Is the symbol "G" in the status bar displayed normally on the main interface of the watch? If not, please solve network problems first.3. Does the watch show “Successfully Set” when s...
1. Determine whether the SIM card has data by checking whether Minichat and the positioning function are normal.2. Is the symbol "G" in the status bar displayed normally on the main interface of the watch? If not, please solve network problems first.3. Does the watch show “Successfully Set” when ...
The settings in imoo Watch Phone APP are out of sync with those of imoo Watch Phone.
1. Check whether the network of the watch and phone is normal and whether the watch displays “Successfully Set”.2. Check whether the watch is turned off or the battery is low.3. Log out of the APP and log in again.
