What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
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How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact...
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When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when ...
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What is a CVV number and where can I find it?
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Expres...
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What do I do when my online transaction fails?
There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) Incorrect card details provided ...
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What payment methods do you accept?
Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal di...
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How come my credit card payment isn't going through?
Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the pro...
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What should I do if I get a payment error?
If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extr...
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