Update
Get to know your device with guides, shopping support, and more.
order refund return download app
imoo Watch Phone

imoo Watch Phone can't detect a new version.

1. Turn off and restart the watch, insert the SIM card and connect the watch to the Internet, then charge it and try again.
2. Enter the firmware detection and upgrade interface in the mobile imoo APP, then close and turn on the upgrade authorization switch.
3. Perform Restore for the watch. The Restore operation is as follows:
Long press “On/Off” on the side of the watch and release it after the On/Off page appears. On the On/Off page, press “On/Off” for 3 seconds and "Restore" will appear. Click "Restore" and the watch will automatically repair the system and restart. After restarting, the watch can be used normally.
Note: After repair, the step count, alarm clock, SMS, Minichat chat history and local settings of the watch will be cleared.

Reading next

imoo Watch Phone has detected a new version but it can't be automatically upgraded while charging.

Sep 9, 2020

imoo Watch Phone has detected a new version but it can't be automatically upgraded while charging.

Sep 9, 2020
Faq / Update / imoo Watch Phone can't detect a new version.

imoo Watch Phone can't detect a new version.

1. Turn off and restart the watch, insert the SIM card and connect the watch to the Internet, then charge it and try again.
2. Enter the firmware detection and upgrade interface in the mobile imoo APP, then close and turn on the upgrade authorization switch.
3. Perform Restore for the watch. The Restore operation is as follows:
Long press “On/Off” on the side of the watch and release it after the On/Off page appears. On the On/Off page, press “On/Off” for 3 seconds and "Restore" will appear. Click "Restore" and the watch will automatically repair the system and restart. After restarting, the watch can be used normally.
Note: After repair, the step count, alarm clock, SMS, Minichat chat history and local settings of the watch will be cleared.
Related articles
imoo Watch Phone has detected a new version but it can't be automatically upgraded while charging.
If the watch has detected a new version but it can’t be upgraded, please make sure that the watch has enough available space, then restart the watch and:
1. Connect the watch to WiFi.
2. Enter the firmware detection and upgrade interface in the mobile imoo APP, then close and turn on the upgrade authorization switch.
3. Unplug the charging cable of the watch after charging it for an hour, then check whether the charging interface shows the progress of downloading the upgrade package. After downloading the upgrade package, the watch will automatically enter the upgrade interface to upgrade to the new version when the battery power is more than 50%.
Learn more  chevron-right
How do I update the firmware of imoo Watch Phone?
The watch will automatically download the installation package when it is charged and connected to WiFi. It can be downloaded in about 20 minutes under normal network conditions. After downloading, keep the watch on. When the battery power is above 50%, the watch will be automatically upgraded. No charger is required during the upgrade, which will be completed in 3-4 minutes.
Note: The time required for downloading and upgrading is determined by the network environment to which the watch is connected.
Learn more  chevron-right