What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com
When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirma...
What is a CVV number and where can I find it?
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit nu...
What do I do when my online transaction fails?
There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) Incorrect card details provided during payment. Here are some things to try: 1) Ma...
What payment methods do you accept?
Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal directly at 1-402-935-2050 (calling from outside the...
