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How come my credit card payment isn't going through?

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.

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Faq / Payment / How come my credit card payment isn't going through?

How come my credit card payment isn't going through?

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.
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What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.
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How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support@imoostore.com
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When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.
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What is a CVV number and where can I find it?
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit numeric code located on the front of the card. This code is often used for verification purposes, especially for online purchases to prevent fraud. Providing the CVV number implies that the person placing the order has physical possession of the card.
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